Accessible Customer Service Policy
Accessible Customer Service Policy
Overview
Customers with physical or mental disabilities deserve the same high level of service given to any other customer. At Saffron Road (American Halal Co, Inc.) we believe this is simply common courtesy as well as good customer service.
All goods and services provided by Saffron Road shall follow the principles of dignity, independence, integration, and equal opportunity.
Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Although Saffron Road does not provide assistive devices in full on our website, www.saffronroad.com, persons with disabilities may use their own assistive devices as needed when accessing goods or services provided by Saffron Road.
Communication
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
Feedback
The ultimate goal of Saffron Road is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback on the way Saffron Road provides goods and services to people with disabilities can speak to ecommerce personnel or contact Customer Service via phone or letter.
All feedback will be directed to Customer Service and Digital Team members for Saffron Road (www.saffronroad.com).
Customers can expect to hear back in or around 5 business days. Complaints will be addressed according to our organization's regular complaint management procedures.
Email: customerservice@saffronroad.com
Telephone: 1-877-425-2587
Mailing Address:
Saffron Road
Attn: Customer Service
1111 Summer Street
Floor 5
Stamford, CT 06905
Modifications to This Policy
Saffron Road is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Saffron Road that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions about This Policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to, Customer Service listed above.
Accessibility Statement
Accessibility Assistance. If you have difficulty using or accessing any element of this website or on any SAFFRON ROAD mobile app or tool, please feel free to call us at +1-877-425-2587 or email us at customerservice@saffronroad.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).
Goal of being better for All. Saffron Road desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website.
Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Saffron Road's website a successful and enjoyable experience.
Actions. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website.
Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at Saffron Road view accessibility as an ongoing effort.
Feedback. Please contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.
