Frequently Asked Questions

If your local grocery store does not sell Saffron Road yet, please bring this flyer to the store manager and ask that they carry Saffron Road.

If you are not satisfied with your Saffron Road.com purchase, then please send us an email at customerservice@saffronroad.com or call 877.425.2587. Please include any information on the issues you had with your purchase. If it is determined that a refund is needed, then refunds will be issued to the same credit card that was charged. We will process your refund request within 3-7 business days. Please allow additional time for your financial institution to post the refund to your account. Shipping and handling will not be refunded.

Please contact our customer service team at customerservice@saffronroad.com or call 877.425.2587. 

Orders ship in 2-3 business days and arrive in 3-5 business days.

We ship within the Continental United States (excludes Hawaii and Alaska).

Check out our store locator to find our products in your area! Simply type in your ZIP code, and you’ll see a list of local stores that carry our products.

Thank you for your interest in Saffron Road. I am sorry to hear that you were unable to find our products in your local grocery store! We suggest that you put in a request directly with the store manager to carry the specific item. The stores tend to listen to customers much more than us as a company. We even created this form on our Store Locator page to make the process a tad bit easier.

Please view the allergen search on our Products page to find a product that meets your dietary needs. On this page, you can choose which allergen you would like to steer clear of. Then, you’ll receive a list of the most popular products that exclude this allergen. For instance, our ready-to-eat Bombay lentil meals don’t contain any peanuts. In addition, our Chickpea Masala doesn’t contain any soy. Always read the ingredient list on the product prior to consuming to ensure no allergens are included.

We are sorry to hear about your experience with our entrée! Please send us an email at customerservice@saffronroad.com or call 877.425.2587. Please keep the box and reference the lot code and best-by date in the email. We will investigate what may have happened and point you in the right direction for getting a sealed entree and reach a suitable resolution.

No, we do not recommend consuming products after their best by date.

Halal; is an Arabic word that translates to "permissible" in English. In terms of food, it means food that is permissible according to Islamic law. The idea of halal stems from the Quran, with the main principle being to consume only foods that are good for you and avoid foods that are unhealthy. Only food that goes through a special process from the farm to the package and finally the plate can be deemed entirely halal. If foods are labeled halal, they have to undergo certification so that consumers will be confident that the foods are what they claim to be.

All Saffron Road products are certified Halal by IFANCA. This global halal certification leader has been an avid promoter of halal since 1982. They use an easily implemented, efficient, simple, and cost-effective process to determine if various products meet global halal requirements and standards.

The following items are certified Kosher:

• Bombay Spice Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Buffalo Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Chipotle Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Falafel Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Korean BBQ Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Sea Salt and Cracked Pepper Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Sea Salt Crunchy Chickpeas - Certified by Orthodox Union Kosher
• Coconut Curry Simmer Sauce - Certified by Kof K
• Lemongrass Basil Simmer Sauce - Certified by Kof K
• Pad Thai Simmer Sauce - Certified by Kof K
• Sesame Ginger Simmer Sauce - Certified by KOF-K
• Sweet & Sour Simmer Sauce - Certified by KOF-K
• Tikka Masala Simmer Sauce - Certified by KOF-K
• Chickpea Masala - Certified by Kosher Inspections Service-India
• Delhi Potatoes - Certified by Kosher Inspections Service-India
• Bomaby Lentils - Certified by Kosher Inspections Service-India
• Coconut Curry - Certified by Kosher Inspections Service-India

Yes, our simmer sauces are ok to freeze but not in the pouch. Instead, you can store these sauces in a freezer bag, plastic container, or any freezer-proof container. Avoid storing a sauce in glass because the glass may end up shattering if the sauce inside the container expands while it freezes. Once frozen, your sauce can safely be stored for around six months and sometimes longer. Note that once the sauce has passed the six-month mark, you can still safely eat it, but the flavor might be a bit diminished. In addition, the sauce’s chance of developing freezer burn will be higher.

Yes, you can use our simmer sauces in a slow cooker! Instructions can be found below:

• Heat the slow cooker while empty
• Once the slow cooker is hot, add 2 tbsp sunflower oil or ghee and meat/veggies
• Best cuts of meat to use are: dark meat chicken, stewing beef or lamb cut into cubes
• Best vegetables to use: legumes, onions, potatoes, large dice zucchini, cabbage, tomatoes, green beans
• Cook meat/veggies 1-2 minutes per side until brown, if adding onions sauté them first
• Add ½ cup of water and your chosen simmer sauce
• Cook for 8 hours on low to medium setting

Our frozen entrees can be prepared in the microwave or an oven! 

Microwave Instructions: 1100 Watts

• Remove tray from carton and slightly peel back film from one corner
• Cook on high for 4 minutes
• Peel film back enough to stir, replace film and cook on high for an additional 1-2 minutes
• Note: for our 3 enchilada entrées there is no need to stir, simply cook on high for 6 minutes until heated through
• Let stand 1-2 minutes
• Remove film, stir and serve.
• CAUTION: PRODUCT WILL BE HOT!
• Note: microwaves vary, always cook to an internal temperature of 165° F

Oven Instructions:

• Preheat your oven to 375°F.
• Transfer the food to an oven-safe dish and cover it with foil. Do not put the box or tray into the oven.
• If you're cooking the Chicken Pad Thai or Vegetable Pad Thai, add 5 tbsp of water.
• Place the dish in the center of the oven and cook for 30 minutes.
• Carefully pull back the foil, stir the food, and replace the foil.
• Cook the dish for an additional 15-20 minutes.
• Let the dish stand for 1 minute before removing the foil, stirring the food, and serving.
• Be careful, as the product will be hot.
• Note that ovens may vary, so always cook to an internal temperature of 165°F.
• Please note that these cooking instructions are for the 10oz entrees only. For instructions on how to prepare our family size meals, please refer to the carton.

The follow products are vegetarian:

• Enchiladas al Chipotle 
• Palak Paneer 
• Coconut Curry Simmer Sauce
• Tikka Masala Simmer Sauce
• Buffalo Crunchy Chickpeas

None of these products features animal flesh (e.g., poultry, meat) but may contain animal byproducts, like dairy.

The following products are vegan and vegetarian:

• Vegetable Biryani
• Vegetable Pad Thai
• Lemongrass Basil Simmer Sauce
• Pad Thai Simmer Sauce
• Sweet and Sour Simmer Sauce
• Sesame Ginger Simmer Sauce
• Chickpea Masala
• Delhi Potatoes
• Bombay Lentils 
• Coconut Curry 
• Bombay Spice Crunchy Chickpeas
• Buffalo Crunchy Chickpeas
• Chipotle Crunchy Chickpeas
• Falafel Crunchy Chickpeas
• Korean BBQ Crunchy Chickpeas
• Sea Salt and Cracked Pepper Crunchy Chickpeas
• Sea Salt Crunchy Chickpeas

None of these products feature any ingredients derived from animals.

All our products that bear the “gluten free” claim, as well as the facilities manufacturing these products, are under supervision from a qualified third-party certifier, GFCO (Gluten Free Certification Organization). Each facility is subject to an annual inspection by trained auditors. Our standards pertain to GFCO’s strict standards and requirements, which include employee training, gluten testing of high-risk ingredients, and gluten testing of finished product per production lot/batch/run. Additionally, in between runs, all equipment is cleaned thoroughly following food industry standards; then protein and/or gluten testing of equipment surface contact is performed prior to start of production to verify cleanliness. The gluten limit for all testing is 10 ppm. This limit is lower than FDA’s criteria for using “gluten free” claim, which is 20 ppm.

We think Non-GMO Project Verified Expeller Pressed Canola Oil is the best choice for frying since it is heat tolerant and high in healthy monounsaturates.

We can confirm that there is no alcohol present in any of our products. This is important given that many of today’s everyday drinks and foods contain some traces of alcohol.

Thank you for your interest in Saffron Road! Please send an email to sales@saffronroad.com if you have any questions related to wholesale and distribution.

All of our livestock are Zabihah or hand-slaughtered individually by a Muslim reciting the tasmiya and the takbir in a very mindful and traditional way—making sure to ask for mercy from our creator and treating the animal as humanely as possible. In this manner, we believe the quality and purity of the meat harvested is much cleaner since all the impurities are diligently drained and since the animal is not under stress. Our consumers overwhelmingly tell us that our all-natural halal meat has an amazingly better taste, texture, and freshness that is far superior to the quality of commercial meat sourced from factory farms which machine slaughter their livestock. Our mission is ethical consumerism and to learn more about why we don’t like factory farming, please watch Food Inc.

Thank you for purchasing our product! We are sorry to hear that your product has already expired. It sounds like a store level rotation issue to us - the first entrée in the store is supposed to be the first entrée to go on the shelf, but occasionally mistakes do happen. Please send us an email at customerservice@saffronroad.com with your best mailing address or call 877.425.2587. We will do what we can to rectify the situation and help you to get a fresh replacement as soon as possible.

If you have a product or flavor suggestion, please send our team an email at info@saffronroad.com. We’ll be glad to consider your suggestion and explore how else we can elevate your palate.

Yes, our trays and packaging are recyclable! Our trays are made from CPET (Crystalline Polyethylene Terephthalate) which is a safe and recyclable material that retains its shape under high temperatures. Please check with your local recycling facility to see if they accept plastic number 1.

From time to time, we offer promo codes, please sign up for our newsletter to stay up to date on upcoming sales. Visit our Community Page and enter your name and email to sign up and get the latest news regularly.

• For donation requests: Please email us at info@saffronroad.com, please include the arrival deadline, requested amount and product, and the shipment information.
• For press samples, please send us an email at press@saffronroad.com.
• For blogger and influencer samples, please send us an email at info@saffronroad.com.

The following products are Non-GMO Project Verified:

• Coconut Curry Simmer Sauce
• Tikka Masala Simmer Sauce
• Lemongrass Basil Simmer Sauce
• Pad Thai Simmer Sauce
• Sweet and Sour Simmer Sauce
• Sesame Ginger Simmer Sauce
• Chickpea Masala
• Delhi Potatoes
• Bomaby Lentils
• Coconut Curry
• Bombay Spice Crunchy Chickpeas
• Buffalo Crunchy Chickpeas
• Chipotle Crunchy Chickpeas
• Falafel Crunchy Chickpeas
• Korean BBQ Crunchy Chickpeas
• Sea Salt and Cracked Pepper Crunchy Chickpeas
• Sea Salt Crunchy Chickpeas

None of these products is created by changing an organism’s (e.g., a plant’s or animal’s) genetic makeup in a lab. This is invaluable given that many crops currently in the market have been genetically altered to withstand herbicides or generate their own pesticides.

We source from family owned and local sustainable farms, including Amish farms. For our lamb, we only use livestock that have never been administered hormones and been pasture-raised and grass-fed in open fields. For our poultry, they are totally antibiotic-free and raised with care.

Halal Certification is the process of having a qualified, independent third party supervise the production of consumables and harvesting of livestock, attesting that they were completed in conformity with the preparation and ingredient qualifications of the highest halal standards. Our products are halal certified by the Islamic Food and Nutrition Council of America.

If you are not satisfied with your Saffron Road purchase, then please send us an email at customerservice@saffronroad.com. Please include your order number, any information on the issues you had with your purchase. If it is determined that a refund is needed, then refunds will be issued to the same credit card that was charged. We will process your refund request within 3-7 business days. Please allow additional time for your financial institution to post the refund to your account. Shipping and handling will not be refunded.

If you are not satisfied with your purchase, then please send us an email at customerservice@saffronroad.com. Please include your receipt/proof of purchases, a photo of the meal or pouch the item came in that shows the best by date and lot code number and a description of the problem.